LILLE COMPAGNIE
LC Trade & Concepts GmbH
Nördliche Auffahrtsallee 10
80638 Munich
Germany

Managing Director: Ramona Kaniut
Telephone: +49 (0) 89 - 6416 7931
Email: hello@lillecompagnie.com

Commercial Register: Munich HRB 258 977
VAT-ID: DE 334 632 286

Responsibility according to § 55 Rundfunkstaatsvertrag (RStV)

Ramona Kaniut
Nördliche Auffahrtsallee 10
80638 Munich
Germany

 

Information to consumers on online dispute resolutions at consumer arbitration boards

The EU online dispute resolution platform (also known as the OS platform for short) can be reached under the following link: http://ec.europa.eu/consumers/odr. It addresses consumers, interested in settling disputes arising from contracts that have been concluded on the Internet out of court.

LC Trade & Concepts GmbH does neither take part in online dispute resolutions at consumer arbitration boards nor agree to carry out a dispute settlement procedure in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG).

Liability for contents

As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.

Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for links

Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Privacy Policy

With this privacy policy declaration, we herby inform visitors to our website and customers of our web shop www.lillecompagnie.com about the processing of personal data (referred to as "data" from here on).

The most important things at a glance

LC Trade & Concepts GmbH is responsible for processing data (email: hello@lillecompagnie.com). We use your data for the following purposes:

- Display of this website on your display
- Simplification of this website’s use
- Processing of orders in the web shop and advertising
- Setting up a customer account
- Processing of inquiries that you send us by email

You have the following rights with regard to your data:

- Information request
- Deletion or blocking
- Correction of incorrect data
- Data portability
- Revocation of consent
- Objection in particular to the use of your data for advertising
- Complaint to a privacy protection authority

Content

I. Who is responsible for the processing?
II. What data processing takes place?
III. What sources does your data come from?
IV. Will your data be passed on to third parties?
V. What rights do you have with regard to your data?

I. Who is responsible for the processing?

Responsible for the processing of your data regarding this website is:

LC Trade & Concepts GmbH, Nördliche Auffahrtsallee 10, 80638 Munich
Email: hello@lillecompagnie.com, phone: +49 (0) 89 - 6416 7931

If you have any questions about data protection, you can contact us at the aforementioned address or at privacy@lillecompagnie.com.

II. What data processing takes place?

1.) Transmission of data via the Internet

When you visit this website, your internet provider automatically transmits the following data:

- IP address
- Information about your browser
- Information about the language setting of your browser and operating system
- Date and time of your visit
Files and subpages of this website that you have called up and the amount of data transferred
Name of your internet service provider and the host name of the accessing computer
Address of the website from which you came to our website (referrer URL)

Why is this data processed?

We process this data in order to allowing you to download our website and, if necessary, check and restore the security and functionality of our website a. We cannot assign this data to a specific person. The legal basis is Art. 6 Para. 1 f) GDPR. According to law, processing is legal, if the processing is necessary to safeguard the legitimate interests of the person responsible or a third party, unless your interests or fundamental rights and freedoms that require the protection of data prevail. We have a legitimate interest in ensuring that our website is displayed correctly on your screen, IT security is guaranteed and we can determine and rectify the causes of malfunctions. In addition, we have a legitimate interest in a statistical evaluation of the factors mentioned.

How long will this data be stored?

We store this data for 7 days, prior to permanently deleting it.

Do you have to provide the data?

The transmission of this data is not mandatory and not necessary for the conclusion of a contract. However, for technical reasons it is not possible to visit our website without processing this data.

2.) Storage of cookies

We apply cookies on our website. Cookies are small files that contain an identification number. When you visit our website, cookies are stored on your computer, tablet or smartphone (referred to as “end devices” from here on). If you go to our website again, your device can be recognized by using this identification number.

Why are cookies set?

Session cookies (called "session cookies" from here on) are used to make it easier for you to use our website. Thanks to session cookies, you do not have to make entries on our website again, even if you visit other websites in between. The legal basis is Art. 6 Para. 1 f) GDPR. We have an interest in enabling you to use our website in a user-friendly manner. We also use permanent (permanent) cookies. This enables us to statistically record the use of our website. The purpose is to improve our website. The permanent cookies are used to save the content of the shopping cart and the language selection. If you have consented to permanent cookies, the legal basis for this is your consent (Art. 6 Para. 1 a) GDPR).

How long will this data be stored?

Session cookies are deleted when the browser is closed. Permanent cookies are valid for up to 14 months.

Are cookies mandatory?

You can visit our website without cookies. There is no obligation to use cookies. You can set the browser of your device to disable cookies. You have to set settings separately for each browser and for each device in use.

3.) Orders in our webshop

We use data provided during the ordering process (e.g. name, address, email address) to fulfill contracts or to carry out pre-contractual measures.

Why is this data processed?

We process your data for the following purposes (legal basis is Art. 6 Para. 1 b) GDPR):

- Order taking
- Shipping and invoicing
- Payment processing
- customer service
- if necessary, to enforce claims or to defend against claims as a supplier.

In addition, our service providers Shopify, PayPal and Klarna (called "shop service provider" from here on) process your data for certain payment types for the purpose of preventing (credit card) misuse. For this purpose, the shop service provider can obtain credit information from credit agencies. For this purpose, the shop service provider transmits the necessary data to credit agencies. The shop service provider receives feedback from the credit agencies about the statistical probability of a payment default. The credit report can contain probability values that are calculated on the basis of recognized mathematical-statistical methods and are used in their calculation, e.g. Include address data. The legal basis is Art. 6 Para. 1 f) GDPR. The shop service provider and we have an interest in protecting ourselves against abuse and payment defaults. We have no influence on data processing by the shop service providers; Information on data protection can be found here:

https://www.shopify.de/legal/datenschutz
https://www.paypal.com/de/webapps/mpp/ua/privacy-full
https://www.klarna.com/de/datenschutz/.

We process your data for the purpose of sending e-mail advertising, provided that you provided us with your e-mail address when you placed your order, and for mail advertising. The legal basis is Art. 6 Para. 1 f) GDPR. We have a legitimate interest in sending our customers direct mail in compliance with competition law. You can object to the use of data provided for direct mail (see V.).

How long will this data be stored? Do I have to provide this data?

We are allowed to store most of your data at least until the contract has been fulfilled and then within the regular limitation period of 3 years. This limitation period begins to run at the end of each calendar year. To assert or defend legal claims, we may save data in exceptional cases until the maximum limitation period has expired. If we are obliged to store certain data, we may store this data until the retention periods specified in Section 257 of the Commercial Code and Section 147 of the Tax Code have expired. The legal basis is Art. 6 Para. 1 c) GDPR. These periods are up to 10 years, beginning at the end of each calendar year and can be extended by up to 4 years in exceptional cases due to legal regulations.

The provision of the data mentioned is not mandatory. The provision of your name and address is, however, absolutely necessary in order to conclude a contract with us, as otherwise we would not be able to send any items. If you do not provide this data, we cannot agree on a contract. All other data is voluntary. However, if you do not provide any payment details, available payment methods limited to "advance payment" and "bank transfer".

4.) Registration to the webshop

In our webshop you can create a customer account for future orders.

Why is this data processed?

Your customer data is saved for the purpose of simplifying and accelerating future orders. The purpose of storage is also so that you can see your previous orders in the customer account, as these are archived. After registering, you can log in to the webshop with your personal access. If you log in as a registered customer, your access will be sent to us for the purpose of checking your identity. After registering with the access data, your customer data stored by us will be used for a new order.

We will save your previous orders and use information about the products you have already purchased to make suggestions in the web shop for other products that might interest you.

We are allowed to process data on the basis of Art. 6 Paragraph 1 b) GDPR if this is necessary for fulfilling a contract or for the implementation of pre-contractual measures. The legal basis is Article 6 Paragraph 1 f) GDPR. We have a legitimate interest in offering you a user-friendly customer account. In addition, we are allowed to process data that you voluntarily provided to us during registration in accordance with Art. 6 Paragraph 1 a) GDPR. This information is processed to simplify any ordering process if the delivery addresses you previously specified can be saved and selected when you place a new order.

How long will this data be stored? Do I have to provide this data?

The data provided during registration will be deleted as soon as you delete your customer account. If you have not logged in for more than 5 years consecutive years after your last order, your registration will be deleted. However, according to the following section, we may also be entitled to store individual data for a longer period of time.

Registration is voluntary and not required to purchase items in our webshop. You can also order as a guest.

5.) Communication by email

We process data that has been sent to us by email so that we can process and answer your request.

Why is this data processed?

We process your e-mail address and your message, which you send us by e-mail, in accordance with Art. 6 Para. 1 f) GDPR. We have a legitimate interest in processing your inquiries. If you are our customer at the same time, Article 6 (1) b) GDPR is also the legal basis. If you provide sensitive information in the email that contains special categories of data (e.g. origin, political or religious beliefs, trade union membership, health data), you also consent to the processing of this data.

How long is the data going to be stored? Do you have to provide this information?

This data will be deleted no later than 6 months after receipt of your request, unless we are entitled or obliged to store it for a longer period due to legal regulations in connection with Art. 6 Para. 1 c) GDPR. If you are our customer at the same time, paragraph 3 above applies to the storage periods.

The provision of this data is not mandatory and not necessary for the conclusion of a contract. However, in order to be able to answer an inquiry, you must provide an email address, otherwise we cannot answer. If you provide further data, this is done voluntarily.

III. What sources does your data come from?

Usually, your data is provided by yourself. We receive following data from following sources:

- Banks and payment service providers (feedback on incoming payments)
- Shipping service provider (feedback on delivery of deliveries)
- Address investigators and credit agencies, if we cannot reach you at the provided address (names, addresses)
- Courts, public trade and association registers, if this is necessary for the enforcement or defense of legal claims (names, addresses, data from court files)

IV. Will your data be passed on to third parties?

We pass on at least some of your data to processors. They only process your data on our instructions and not for their own purposes (Art. 28, 29 GDPR). These are the following companies that process data for the following purposes:

- Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen Germany (web hosting)
- Shopify International Ltd., 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland (shop system: support in processing orders; risk and fraud check; authentication; payment processing)
- If necessary, other processors from Germany who provide the following services: web hosting, cloud services, remote maintenance of computers, provision of computer programs via the Internet, data carrier destruction, logistics, debt collection.

In certain cases we will pass on some data to other recipients. This can be the case if you have given your consent, if this serves to execute a contract, if we are legally obliged to do so, or if this is necessary to safeguard legitimate interests. These are the following recipients who receive data for the following purposes:

- PayPal (Europe) S.à.r.l. & Cie., S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (payment processing)
- Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (payment processing)
- Post, logistics and telecommunications companies (shipping and communication)
- Law enforcement authorities and courts (enforcement or defense of legal claims)
- Auditors, lawyers or tax consultants (advice)
- Insurance (handling of claims)

- Debt collection company (debt collection after the sale of our debt)

If our processors or other recipients are based in Canada, your data may be transmitted to Canada. In its decision 2002/2 / EG of December 20th, 2001, the European Commission determined that commercial companies in Canada have an adequate level of data protection. Our service provider Shopify transmits some data from the branch in Ireland responsible for Europe to the parent company in Canada.

V. What rights do you have regarding your data?

Under the conditions of Art. 15 GDPR, you can request information from us about whether we are processing your data. If this is the case, you have the right to receive information about this data.

In the event that your data stored by us is incorrect or incomplete, you can request a correction and, if necessary, completion of this data (Art. 16 GDPR).

If the legal requirements are met, you can request the deletion (Art. 17 GDPR) or "blocking" (Art. 18 GDPR) of your data.

In the case of automatically processed data received from you on the basis of your consent or a contract, you can assert the right to data portability (Art. 20 GDPR). We will then send you your data in a machine-readable format. If you wish and this is technically possible, we will also transfer this data to a third party named by you. All of the aforementioned rights may in certain cases be restricted or excluded by law.

If you have consented to the processing of your data for a specific purpose, you can revoke your consent at any time. The revocation is only effective for the future and therefore has no impact on the legality of the processing carried out before the revocation.

Information on your objection rights (Art. 21 GDPR):

If we process data exclusively on the basis of Art. 6 Para. 1 f) GDPR (weighing of interests), you can object to the processing of your data at any time for reasons that arise from your particular situation. If you object, we will no longer process this data unless we can prove compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or the processing serves to enforce legal claims on our part.

In addition, you can object to the processing of your data for advertising purposes at any time without incurring any costs other than the transmission costs according to the basic tariffs. If you do not want to receive any more emails from us with advertising, you can e.g. click on the unsubscribe link at the end of such an email.

You can assert all of the aforementioned rights by sending an email to hello@lillecompagnie.com or by post to the postal address given under I.

You also have the right to complain to a data protection authority of your choice about the processing of your data. You can e.g. to the Bavarian State Office for Privacy Protection Supervision (contact details).

Status: November 2020

General terms and conditions LC Trade & Concepts GmbH

1 Scope, Language

(1) These General Terms and Conditions (GTC) apply to contracts concluded between you and our company, LC Trade & Concepts GmbH (Nördliche Auffahrtsallee 10, 80638 Munich, HRB 258977, VAT ID number DE 334 632 286, represented by Ramona Kaniut), which operates the web shop www.lillecompagnie.com.

(2) Contracts are exclusively available in the German language. Translations of these terms and conditions are provided for informational purposes only. In the event of contradictory content, the German version is to be prioritised.

2 Applicable Law, Mandatory Consumer Protection Regulations

The civil law of the Federal Republic of Germany is to be applied, excluding UN sales law. If you are a resident of another member state of the European Union, German law also applies. However, mandatory provisions of your state remain unaffected.

3 Conclusion of the Contract

(1) The presentation of items in our online shop does not constitute a legally binding offer, but merely an invitation to order.

(2) By clicking the "Order with obligation to pay" button in the last step of the ordering process, you are submitting a binding offer to purchase the items displayed in the order overview or in the shopping cart.

(3) Immediately after submitting the order, you will receive an order confirmation, which, however, does not yet constitute any acceptance of your contract offer, but merely confirms that we have received the order.

(4) After clicking “Order with obligation to pay”, you will be redirected to a website either of the payment service provider PayPal or Shopify, unless you have selected the “prepayment” payment method. Payment data such as your credit card number must be entered. After clicking "Review Data", you can check your payment data for the last time, identify possible input errors and correct them if necessary. By clicking on "Pay"or "Order", you place a binding order for payment.

(5) With the “advance payment” payment method, the purchase contract is only concluded when our contract confirmation is sent to you by email. For all other payment methods, the contract is concluded by clicking on "Pay" or "Order"on the PayPal or Shopify website.

4 Technical Steps when Concluding the Contract, Correction of Input

(1) As part of the ordering process, place items "in the shopping cart". The shopping cart allows changes regarding the number of items selected at any time, and selected goods can be removed in their entirety. If you have stored items, clicking the "Next" button takes you to a page on which you can enter your data and then select the shipping and payment method. After clicking the “Checkout” button, an overview page appears in which you can check your details one last time.

(2) You can adjust errors by clicking on "Edit" in the respective field. If you want to cancel the ordering process itself, you can simply close the browser window. Otherwise, after clicking the “Order with obligation to pay” confirmation button, your contract declaration becomes binding in the sense of Section 3 (2) of these General Terms and Conditions.

5 Storage of the Contract

The contractual provisions with details of the items ordered, including the general terms and conditions, valid at the time the contract is concluded and the cancellation policy will be sent to you by email with the shipping confirmation. The contract is not to be stored separately in our system.

6 Registration in Online Shop; Processing of Personal Data

(1) You can order items as a guest or as a registered user. As a registered user, you do not have to enter your personal data more than once, as you can log into your customer account using your email address as well as the password and user name you selected while registering. The registration itself does not the obligate you to purchase the items offered by us.

(2) Information on how we process your data can be found in our data protection declaration, which can be found under the following link: [Link to data protection declaration]

7 Prices, Shipping Costs, Terms of Payment

(1) The prices stated in the web shop include the applicable statutory sales tax. The prices given in the item description do not include shipping costs.

(2) The shipping costs are

Euro 5.00 when shipped to a delivery address in Germany
Euro 15.00 when shipped to a delivery address in another European country

(3) We accept following types of payment: credit card (VISA, Mastercard, American Express, Maestro), Klarna (Sofort), PayPal, prepayment.

Our bank details for prepayment are: LC Trade & Concepts GmbH, DE95 7015 0000 1006 1095 22, Stadtsparkasse Munich

8 Delivery Time, Dispatch of Items

(1) The delivery time is estimated in each respective item’s description. If no delivery time is specified, delivery time is up to 7 days after contract conclusion to addresses in Germany and up to 10 days after contract conclusion to other European countries. With the “prepayment” payment method, delivery times do not start until you have placed the payment order with the transferring bank.

(2) We are entitled to process partial deliveries of separately usable articles from an order. In this case, we will bear the additional shipping costs this causes. If you by yourself request a partial delivery, you will bear the additional accrued costs.

(3) Shipping is only possible within Germany and other European countries.

9 Information about the Right of Withdrawal

As a consumer, you have a right of withdrawal in accordance with Section 13 of these terms and conditions. According to § 13 BGB, a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

10 Warranty, Limitation of Liability

(1) The statutory warranty law applies.

(2) We have unlimited liability within the scope of fault as it reflects liability in the event itself or of wilful intent or gross negligence, for damage to life, body and / or health as well as in accordance with the provisions of the Product Liability Act.

(3) Subject to a milder standard of liability in accordance with statutory provisions, in the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to foreseeable, typically occurring damage. Essential are those contractual obligations, the fulfilment of which enables proper execution of the contract, and on the observance of which you regularly trust and can rely, e.g. the transfer of ownership of the goods.

(4) You are also entitled to obtain rights due to defects within the scope of a quality and / or durability guarantee, provided that we have expressly accepted such a guarantee with regard to the item sold in individual cases.

(5) The above limitations of liability also apply in the event of breaches of duty by persons whose fault we are responsible for in accordance with statutory provisions.

(6) In any other case our liability is excluded.

11 Jurisdiction; Out-Of-Court Dispute Resolution

(1) German law applies - the UN sales law does not. Mandatory consumer protection regulations of a foreign country remain unaffected, provided by your residence.

(2) The European Commission provides a platform for online dispute resolutions (OS) at http://ec.europa.eu/consumers/odr/. It is a contact point for consumers who want to settle disputes arising from contracts concluded on the Internet out of court.

(3) We are neither obliged nor willing to participate in a dispute settlement procedure in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG).

12 Right of Withdrawal

For consumers the following right of withdrawal exists in the spirit of § 13 BGB:

Right of withdrawal

You have the right to cancel this contract within fourteen days without stating a reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last items.

In order to exercise your right of withdrawal, you must inform LC Trade & Concepts GmbH, Nördliche Auffahrtsallee 10, 80638 Munich, hello@lillecompagnie.com by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to revoke this contract.

You can use the text of a sample withdrawal form as below, but it isn’t mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the Withdrawal

If you withdraw from this contract, we are going to reimburse all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless you have expressly come to another agreement with us. In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the returned items or until you have provided evidence that you have sent the items back, whichever is earlier.

You must return or hand over items immediately and in any case no later than fourteen days from the day on which you informed us about this contract's cancellation. The deadline is met if you send the items prior to expiration of the fourteen day period as mentioned above.

TIPS:

If you return items, we kindly ask you to leave the labels attached to those items and to use the original packaging, if still available.

A right of withdrawal does not apply to the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (Section 312g (2) No. 3 BGB).

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To:

LC Trade & Concepts GmbH

Nördliche Auffahrtsallee 10

80683 Munich or email: hello@lillecompganie.com

I / we * hereby revoke the contract concluded by me / us * for the purchase of the following goods:

Ordered on*:

Received on: *

Name of the consumer (s):

Address of the consumer (s):

Signature of the consumer (s)

Date:

(*) Delete where inapplicable.